Privacy Policy

Last updated April 15, 2025

We understand that your personal data is important to you. We do our best to ensure that we collect the minimum information about you which is required to run the service.

This service is owned by Anverino Software S.R.L. ("Company"), a company registered in Romania.

• Email Address: contact@luadns.com
• Registered Address: 16 Nerva Traian, M35, ap. 91, Bucharest, 031046, Romania

This privacy policy applies to all information collected through our website (such as luadns.com), and/or any related services (referred as "Service").

What we collect

• Server Logs - This includes the request URL, the query params for HTTP GET requests, time of your request, your IP address and the User-Agent string.
• Personal Information - When you sign for the Service or modify your account and billing information you provide us "Personal Information" including but not limited to name, email address and contact information.
• Audit Logs - We automatically collect some information when you create/edit/delete resources. This includes your user ID, action, resource ID and your IP address.
• Correspondence - We collect the information that you volunteer to us emails, chats, phone calls, tickets or other communication.

How we use it

We use personal information collected via our Service to:

• To send administrative information to you - We may use your personal information to send you information about Service updates or changes to our terms, conditions, and policies.
• Request feedback - We may use your personal information to request feedback about our Service.
• To protect our Service - We may use your personal information to request actions for good functioning of the Service.
• To deliver services - We may use your information to provide you with the requested service.

Who we share it with

• Legal Obligations - We may disclose your information where we are legally required to do so in order to comply with applicable law.
• Business Transfers - We may share or transfer your associated information during any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.

Cookies and tracking

Like other website operators, we use "Cookies", which are small pieces of data saved on your computer or mobile device while you are visiting a website.

The Cookies are used only when accessing the Service for the authentication and authorization purposes.

Data retention

• Server Logs are used for improving and troubleshooting the Service. The logs are automatically deleted after three months.
• Personal Information is kept for the duration of the Service until the paid subscription expires or account is deleted.
• Audit Logs are purged automatically after three months.
• Correspondence is kept indefinitely at the Company’s discretion.

Keeping your data safe

We aim to protect your data by following best practices and recommendations of the industry.

Deleting or modifying your data

We will retain your Personal Information for as long as your account is active, or as needed to provide you services, comply with our legal obligations, resolve disputes, and enforce our agreements.

You may change the Personal Information associated with your account by editing your profile within the account section of our website, or by emailing to contact@luadns.com.

You may request deletion of the Personal Information associated with your account by emailing to contact@luadns.com.

When we delete or modify your Personal Information, the changes will be operated on the active database, but may remain in offline archives up to one year.